The following are examples of current or recent Intellect projects and the applied competencies:
Department of Commerce- National Oceanic and Atmospheric Administration (NOAA)- Technical and Infrastructure Support Services
Competencies:
Systems Engineering, Network Engineering, Software Development, VMWare/virtualization, Project Management.
Description:
In support of NOAA, Intellect provides infrastructure support services for National Weather Service Pacific Region. The National Weather Service’s mission is to provide weather, hydrologic, and climate forecasts and warnings for the United States, its territories, adjacent waters and ocean areas, for the protection of life and property and the enhancement of the national economy. As part of this mission, the NWS relies on a multitude of information technology (IT) hardware, software and services. Intellect provides IT support services to install, support, troubleshoot and maintain its IT and web infrastructure for its offices in the Pacific Region.
Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) – Enterprise Data Warehouse (EDW) Technical and Program Management Support Services
Competencies:
Systems Engineering, Network Engineering, Information Assurance, Enterprise Architecture (EA), VMWare/virtualization, Project Management
Description:
In support of FEMA, Intellect provides EDW Technical and Program Management Support Services for application development, integration services, and associated application development infrastructure support. Intellect provides full System Development Life Cycle (SDLC), tiered service/help desk support, and project management support including System Integration Engineering services to effectively, efficiently, and securely utilize the data warehouse resources. This allows FEMA personnel to monitor and report on disaster activities and the stat for all Federal Disaster Assistance Programs. With interfaces to multiple application assistance programs with partner agencies, data is extracted, transformed, and loaded through automated processes to ensure data confidentiality, integrity, and availability are maintained at all times.
Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) – Community Information System (CIS)
Competencies:
Project Management, Systems Engineering, Service Oriented Architecture (SOA), Enterprise Architecture (EA), and Cyber Security directives and policies
Description:
The CIS web application is the official record repository of National Flood Insurance Program (NFIP). The CIS and its interfacing NFIP system is an amalgam of new and old technologies, architectures, platforms, and tools that includes a wide variety of client server, web-based and service-oriented components. In support of FEMA, Intellect provides ongoing operation and maintenance support of CIS to maintain interoperability with legacy and new data systems. The ongoing support includes application sustainment, operation, defect fixes, enhancements, data accuracy transfer, production support, and Project management. This allows FEMA to provide essential insurance data on flood prone communities, flood mapping data, and help communities implement floodplain management standards.
Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) – First Responder Training System (FRTS)
Competencies:
Project Management, Systems Engineering, Software Development Life Cycle (SDLC), Agile Methodology, DevSecOps, AWS, Cloud Networking, Cloud Engineering, Cloud Security, MicroStrategy Reporting & GIS functionality, Service Oriented Architecture (SOA), Enterprise Architecture (EA), and Cyber Security directives and policies
Description:
The FRTS is an inclusive course management system for FEMA. In support of FEMA, Intellect provides full Systems Development Life Cycle (SDLC) and project management support for the FRTS and all components in an Agile (Scrum) and Iterative methodology for cloud based hosted system using a DevSecOps framework. The ongoing support includes application sustainment, operation, defect fixes, enhancements, data accuracy transfer, production support, MicroStrategy licenses & functionality, and Project management. This allows FEMA to provide access to consistent and unified preparedness information, enhance user experience, and allow National Training and Education Division (NTED) to better leverage data within its various systems as to support mission requirements and reporting.
Department of Homeland Security (DHS) Federal Emergency Management Agency (FEMA) – National Fire Incident Reporting System (NFIRS)
Competencies:
Project Management, Software Engineering, Software Development Life Cycle (SDLC), Service Oriented Architecture (SOA), Enterprise Architecture (EA), Infrastructure Support, and Cyber Security directives and policies
Description:
The NFIRS is used to gather and analyze information on the magnitude of the nation’s fire problem, as well as detailed characteristics and trends. In support of FEMA, Intellect provides the system and software engineering and project management services to sustain and enhance USFA’s NFIRS system, remediate security vulnerabilities and provide a stable and performance driven application platform. The ongoing support includes application sustainment, operation, defect fixes, enhancements, data accuracy transfer, production support, and Project management.
Air National Guard (ANG) – Systems Engineering & Integration
Competencies:
Systems Engineering, Network Engineering, Information Assurance, Voice/Unified Communications, Teleconferencing, Enterprise Architecture (EA), Cisco, VMWare/virtualization, Project Management
Description:
In support of over 125,000 Guardsmen deployed worldwide, Intellect provided multifaceted support to the Air Force Network (AFNET), including all Systems Integration Engineering and Staff Support Services to assist with ANG’s migration to the AFNET. We provided high-level management of projects, provided detailed engineering support, acted as the SME, developed the Information Assurance (IA) and project documentation within the subject area being supported, communicated with ANG customers & leadership, and coordinated project tasks and completion for ANG projects. We supported 3-Tiered service desk support to resolve engineering issues and lead incident response as required.
Intellect provided Systems Integration Engineering services to assist with engineering, project management, and project analyst functions to assure the most effective and efficient installation and subsequent use of new Voice/Unified Communication (UC) capabilities, Voice Switching System (VSS), Voice-over-Internet Protocol (VoIP), Voice-over-Secure-Internet Protocol (VoSIP), Telephone Management Systems (TMS) and Call Accounting Systems (CAS), and Enhanced 911 services across the ANG’s world-wide Information Technology (IT) Enterprise.
Intellect’s team supported EA activities, overseeing ANG architecture development activities, facilitated use of architecture products in ANG and represented the ANG on architecture councils.
Internal Revenue Service (IRS) – Program Management Support
Competencies:
Program Management/Program Support, Change Management, Knowledge Management, Communications Management, Leadership Development
Description:
Intellect provides program management, change management, knowledge management, and communications consulting to support the success of major priority IT projects across IRS Enterprise Operations (EOps) organization. The EOps efforts being maintained consist of a complex set of point system solutions that are being enhanced to facilitate data analytics, establish consistent and mature business processes, and realize cost-savings through optimization and standardization of processes and procedures.
Leadership Development and Team Effectiveness support includes working with EOps’ leadership team to improve collaboration, accountability and positive team dynamics, providing organizational design consulting to support functional realignments.
Internal Revenue Service (IRS) – Enterprise Operations- IT Infrastructure Service Desk Support
Competencies:
Service Desk, Software Development, VMWare/virtualization, Project Management
Description:
As the prime vendor to the IRS Enterprise Operations (EOps) organization, Intellect provides 24x7x365 service desk and system administration support for mission critical systems supporting millions of users. The IRS Enterprise IT environment is a highly complex collection of legacy and modern information technology (IT) maintained on both virtual and physical systems running Windows, Linux, and z/Linux operating systems. Intellect maintains the confidentiality, integrity, and availability for these systems and their wide-array of Commercial- and Government-Off-The-Shelf (COTS and GOTS) applications including the IRS Enterprise Oracle database infrastructure.
Intellect provides premium services for IRS systems for SEV1 and SEV 2 oracle tickets including maintaining a dedicated toll-free hotline to coordinate upgrades during critical business periods and coordinate unique configuration, performance, and systems support to quickly diagnose critical issues, avoid future issues, and improve the efficiency of the IRS IT resources.
The Space and Naval Warfare Systems Center (SPAWAR) Pacific – Software Development
Competencies:
Application Development, Program Management, Oracle, ADF, WebLogic, SAP, Network Engineering, Configuration Management, Testing
Description:
Intellect supports the Department of the Navy (DoN), U.S. Navy SPAWAR Systems Center (SSC) Pacific, Business Systems Branch, with the development and implementation of new business applications and sustainment of existing business applications. Intellect provides support across Software Engineering, Development, Programming, and Network Management to assist the Business Systems branch with delivering and maintaining business applications/systems for their customers.
Intellect provide configuration management support, functional and project management support for all software development phases, and analysis support related to available technologies, software development methodologies, and system architectures.
Applied technologies include the Oracle WebLogic application server, an Oracle transactional database, and several Government off the Shelf business applications. The applications primarily include Oracle Application Development Framework (ADF) applications but also include Oracle Forms applications, Oracle Reports applications, and Common Gateway Interface (CGI) applications (written in Perl). We support SPAWAR Business Intelligence Reporting and Analysis capability. This capability consists of an SAP Business Warehouse (BW) server, an SAP Business Objects server, and an Oracle database. The applications are written in ABAP and Java, and include products developed in Webi, Xcelcius and Business Explorer.
National Archives and Records Administration (NARA) – Operations and Maintenance (O&M) Support for the National Archives AMIS And AERIC (AA) Systems, ITIL Implementation
Competencies:
Software Operations & Maintenance, Asset and Configuration Management, Change Management, Audit Support, IA, Data Migration and Integration, Data Management, Data Quality, Test and Evaluation Services, Requirements Analysis, Systems Engineering, Architecture Validation and Verification (V&V), Architecture re-engineering, Service Desk/Help Desk (Tiers I, II & III), System/Performance Monitoring
Description:
Intellect provides a full range of O&M support for NARA’s AA systems, keeping the system operating with supported vendor releases or commercial off the shelf (COTS) software upgrades. Application-specific O&M of the systems includes support for all software and hardware associated with the servers, web-based applications, and networking. Full SDLC support includes software development, testing, configuration/change management, data quality, cybersecurity/IA, and EA V&V. Additionally, we provide full on-call and at-desk technical support through our 3-Tiered service desk support capability assisting users with data search, retrieval and integration; peripherals (e.g., scanners for bulk conversion of paper records to electronic); and other application issues.
Defense Health Agency (DHA) – Uniform Business Office (UBO) and Data Quality (DQ) Support
Competencies:
Program Management, Change Management, Status Tracking and Schedule Management, Communications Management, Quality Management, Risk Management, Service Desk/Help Desk (Tier I, II, III), AWS, Cloud Networking, Cloud Engineering, Cloud Security, Cloud Migration.
Description:
Intellect has supported the Defense Health Agency (DHA) Uniform Business Office (UBO) Program for over 15 years providing Compliance Management, External Medical Coding Audit, Data Quality Management Control, Access Management, Medical Management, Patient Financial Services, Account Receivable Management, UBO Advisory Working Group (AWG) Data Quality Management Control (DQMC) and Training/Webinar Support. Additionally, we successfully migrated several data center hosted systems and databases to the Cloud. Intellect provides the functional expertise, analytical support, and project management for supporting the UBO revenue cycle management and Data Quality activities including high-level project management, detailed engineering and application development support, administration for applications, databases, and cloud-based data centers. We also provide 3-Tiered service desk support to resolve application issues, answer questions on medical procedures, and provide training and answer questions from provided training sessions.
Defense Health Agency (DHA) – Health Artifacts Image Management Solution Enhancements & Maintenance (HAIMS)
Competencies:
Agile, Systems Integration, EDI, Testing Section 508/Accessibility testing and remediation, Information Assurance/Cybersecurity, Configuration Management, Version Control, Software Assurance, Business Process Re-engineering, Training, Cost Benefit Analysis, EA alignment V&V, Information Assurance
Description:
Intellect provided software enhancements and maintenance support for DHA on HAIMS and supported 4 major releases (epics) with 3 – 4 incremental enhancements (sprints) between releases. HAIMS provides Departments of Defense (DoD) and Department of Veterans Affairs (VA) health care providers supporting over 9 million beneficiaries, global visibility and access to artifacts and images generated during the health care delivery process around the globe.
Intellect used Agile development methods to support the full SDLC, included requirements management, business process re-engineering, software development, systems integration, application and integration testing, Section 508 compliance, EA compliance verification, Information Assurance/Security support and user training.
National Guard Bureau (NGB) – Army National Guard Manpower Studies
Competencies:
Manpower Studies, Modeling, Data Analytics, Management, Tool Development
Description:
Intellect performs Manpower Studies, Modeling, and Analysis in support of the NGB/ARNG goal of determining the optimal number of full-time support staff required to fully accomplish mission objectives. Intellect provides support including update to the NGB Mission Statement, updating or creating Business Process Maps, capturing all Federally Required Workload, developing Manpower Models for all Work Center, reviewing and recommending changes to Mix of Force, and identifying Most Efficient Organization (MEO) and Method Improvements.
Intellect developed specialized front-end data gathering, visualization and analysis tools as a web-based application to optimize service delivery.
Defense Information Systems Agency (DISA) / Joint Service Provider (JSP) Customer Support Division (CSD) – Business/Data Analytics
Competencies:
Data Analytics, Data Visualization, Dashboards, Tableau
Description:
Intellect provides Data Analytics services including data analysis, metrics analysis, trending reports, control charts, heat maps and other analytic reports. We support process improvement based on the analyses to attain operational efficiency and enable mission success. We deliver reports with both quantitative and qualitative data retrieved from multiple sources in a format that is easy to understand for JSP Executive Leadership. Data included within these reports provides JSP Executive Leadership with the overall health of the Service Desks, summaries of the critical and high ticket, queue trending over time and call statistics identifying the existing performance of the Service Desks.
The United States Transportation Command (USTRANSCOM) – Defense Personal Property Program (DP3) Support Services
Competencies:
Project Management, Business Intelligence (BI), Oracle BI. Data Analytics
Description:
Intellect provides project management support and data analytics services to assure successful operation of DP3, which oversees the DoD’s Defense household goods and privately-owned vehicle shipment programs.
Our team provides operational and functional support required to manage the DP3 program effectively. We identify issues and research courses of action for resolving operational and functional issues.
We develop dashboards for managing and presenting DP3 shipment trends, develop customer satisfaction surveys, perform Transportation Service Provider (TSP) rate analyses, identify market/channel /code of service gaps, compile TSP qualifications data, and identify and analyze other data that reflect the program’s overall health. We use analytics/Oracle BI tools to provide data to the Government. We develop customized reports to streamline analyses by building specific data views not presented as standard DPS reports, or by merging data from different DPS tables into a single report.
National Guard Bureau (NGB) – Washington Army National Guard (ARNG) Program Coordination Support
Competencies:
Program Management, Employment Assistance, Outreach Support, Outplacement, Multiple Site Support
Description:
Intellect currently supports the Washington Army National Guard’s Beyond the Yellow Ribbon program, managing all aspects of an outreach program designed to identify Service Members and family members eligible for support, provide them with information on available benefits, and connect them with sources of support/services.
We perform the functions necessary to develop and implement programs to identify and reach out to Service Members and their families to inform and educate them on available programs at the national, state, and local levels and develop information on improving program effectiveness and offerings. We place special emphasis on outreach to Service Members and the families of all Reserve Components to provide employment assistance, education benefits and transition services. We track each individual’s interaction as we provide support, such as resume writing assistance and interview coaching, to development of a meaningful civilian-based career.
US Bureau of the Census (BOC) – Census Hiring Employment Check (CHEC)
Competencies:
Program Management, System Design, Software Development, Production Support, Configuration Management, Functional, Integration, Performance Testing and Section 508/Accessibility Testing, Business Analysis, Database Administration, Technical Writing, Help Desk Support, Oracle DB Administration, Oracle Forms, Oracle Hyperion, HP Performance Center/LoadRunner
Description:
CHEC is an automated system that supports suitability and security screening processes for the U.S. Census Bureau. Intellect provided full SDLC support to the design, implementation, and operation of the system.
Detailed system designs included defining database table structures, system architecture and compliance with federal and BOC EA guidelines, recommended system design, batch jobs, flows, pseudo-code, program logic, and a recommend implementation approach for the new design. Our team provided design and architecture services focused on an accurate presentation of the AS-IS state, detailed designs to incorporate new requirements and initiatives that are extensible, and as ‘future proof’ as possible supporting both non-decennial work, the 2020 Decennial Census, and beyond.
Ongoing support included administration of the underlying Oracle database for capacity, performance and security.
Air National Guard (ANG) – Visual Information (VI), Multimedia, Graphics Design Support Services
Competencies:
SharePoint, Multimedia, Graphic Design, Content Management
Description:
Intellect provides visual information/multimedia services to include graphic design and layout, web, social media, and SharePoint design and management in support of National Guard initiatives and programs.
Graphics design support includes developing and delivering graphics, multimedia, production, exhibits, digital photo editing, and related multimedia support services to meet the NGB’s mission requirements.
We perform design, editing, and content management for all ANG SharePoint sites, as well as other ANG websites and social media platforms.
We maintain all ANG digital assets, assuring accurate version control. We maintain compliance with AF 35-101, which implements Air Force Policy Directive (AFPD) 35-1, Public Affairs Management and other related DoD, AF and ANG instructions.
Internal Revenue Service (IRS) – Splunk Administration
Competencies:
Splunk, Systems Administration, Linux
Description:
Intellect is responsible for all aspects of implementing hardware, operating systems and maintaining the continuous operation of Continuous Data Monitoring (CDM) and Splunk application server platforms. The systems use Red Hat Enterprise Linux (RHEL) servers. We support Dev, Test, Pre-Prod, Prod and Disaster Recovery/Alternate Site Processing environments for Splunk today, and provide first level support of business applications, middleware and COTS products.
Internal Revenue Service (IRS) – ICCE
Description:
Intellect provides support for the EOPS ECC SPASB3 Branch to provide off-shift hours operational requirements to ensure continued 24×7 Server Product and Application support, O&M support, Triage KISAM tickets, troubleshooting, and resolution support for the 20 physical/virtual servers recently deployed in the enterprise production environment under the ICCE project umbrella. This includes, but is not limited to:
- Processing
- Troubleshooting
- Patching
- Install and test application updates
- Deployment of new applications and servers
- Equipment moves
- Operations and maintenance of the systems and components
- Expanded Filing Season 20 processing times and updates due to COVID-19
- Support of Production and Disaster Recovery environments
- Testing, exercise planning and alternate site moves associated to the EPIs/ICCE Projects.
Internal Revenue Service (IRS) – Modernized Electronic Filing (MeF) Support Services
Description:
Intellect provides support for the EOPS ECC SPASB3 Branch to provide off-shift hours operational requirements to ensure continued 24×7 Server Product and Application support, O&M support, Triage KISAM tickets, troubleshooting, and resolution support for the MeF extended filing season, the migration of 156 servers from RHEL (Red Hat Enterprise Linux) 6 to RHEL 7, and the MeF FS21 readiness activities. This sopport includes, but is not limited to:
- Processing
- Troubleshooting
- Patching
- Install and test application updates
- Deployment of new applications and servers
- Equipment moves
- Operations and maintenance of the systems and components
- Expanded Filing Season 20 processing times and updates due to COVID-19
- Support of Production and Disaster Recovery environments
- Testing, exercise planning and alternate site moves associated to the EPIs/ICCE Projects.
Department of State (DOS), Bureau of Consular Affairs (CA) – Development, Modernization, Enhancement (DME)
Competencies:
Agile, SAFe, Hybrid-Cloud Systems Administration (MS Windows, VMWare), Hybrid-Cloud Network Engineering (Cisco, IPSec, VPNs), Testing (functional, UAT, performance), Service Desk/Help Desk (Tier II, III)
Description:
This DME effort focuses on enhancing existing systems and developing new solutions including the concept of operations, requirements analysis, design, Agile development, quality assurance testing, system security support, training support, process testing, independent verification and validation (IV&V), release management and deployment activities, documentation, and post implementation review.
Intellect, as a 1st tier subcontractor, provides custom computer programming services, software development, maintenance, enhancement and technical support for non-citizen processing systems, including legacy automated systems. Intellect support services include:
- Tier II, Tier III service desk support
- Hardware configuration and maintenance support
- Hybrid-Cloud Hosting services support including:
- Network services support
- System administration and Operating System support
- Security verification, validation
- Oracle database administration and management support
- Platform support
- Configuration management support
- Migration of code to the various environments
Defense Health Agency (DHA) – Information Technology Portfolio Transition Planning
Competencies:
Research & Analysis, Gap Analysis, Data Analytics, Analysis of Alternatives, Project Management
Description:
Intellect performed research and analyses required to transition MHS GENESIS to DHA HIT including the transition of resources, contracts, documentation, funding, requirements, and all aspects of life cycle sustainment.
We developed multiple courses of action on methodology for transition, developed timelines, identified risks, developed mitigation plans and supported transition tasks as directed by the government.
We conducted “Deep Dive” analyses for legacy IT system transition. Our team research on current system data to perform the gap analysis using the DHA SEMOSS analytics tool and make disposition recommendations to the Government, facilitated gap analysis meetings with clinical and program stakeholders so that a system disposition course of action could be determined.
We collected medical device information being used within the medical treatment facilities in conjunction with the MHS GENESIS deployment, and analyzed the data to make recommendations based on data collection and research to support medical device standardization/rationalization across the enterprise, assuring that the medical devices are compatible (medical devices that connect and exchange data with the EHR) with MHS GENESIS.