Intellect provides Salesforce consulting and staffing support, addressing the full range of Salesforce CRM and PaaS solutions from implementation planning to ongoing support. As an experienced IT Professional Services company, we understand how to translate a client’s vision into a robust solution that incorporates current Salesforce tools. This includes leveraging technologies such as Sales Cloud, Service Cloud, Open CTI APIs, the Force.com PaaS, Lightning, Knowledge, Marketing Cloud, Analytics, AppExchange Applications, Integrations, and Data Migrations.
Approach – Salesforce Consulting
We employ Salesforce-certified staff who continually update their skills in new methods and tools to provide optimized solutions based on the Salesforce platform. We use a 5-step approach proven successful on multiple Salesforce implementations:
- Plan and prepare
- Set up and customize
- Deploy Salesforce CRM, PaaS solution
- Drive adoption
- Continuously improve
The approach lends itself well to an Agile approach, favoring implementing a baseline solution followed by planned enhancements over time versus one “big bang” release. Our approach addresses governance, organization-wide strategy, establishing design standards, and change management. The comprehensive approach assures rapid adoption of new system capabilities based on the communication of system benefits. Intellect applies the same industry best practices we use for other systems development work to manage Salesforce project delivery and ongoing support. We apply a CMMI L3-assessed process for project and service management that includes guides, templates and checklists to help at each step of the solution process.
Intellect’s Salesforce Consulting and CRM Experience
Intellect began implementing Salesforce-based solutions since 2016, and continues to support CRM solutions at the Department of State today.
Not sure how to engage Intellect to support your Salesforce requirement? Please see our current contract vehicles that make us easy to engage – Contract Vehicles.